Sr. Client Services Analyst

H5
San Francisco Bay Area, CA
United States

Industry
Legal Services (Alternative)
Job Start Date
9/8/2020
Job End Date
11/30/2020
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Temporary
Travel
No Travel

Remote
Job Description
100%

 H5 helps corporations and law firms find and manage the documents that matter in litigation and investigations by providing expert-driven, technological solutions to address the complex challenges created by electronic data. 

 

You will help develop solutions for our Clients, spanning the eDiscovery lifecyle, utilizing a broad array of technologies and work alongside H5's eDiscovery, search, review, and technical experts. Working remotely and independently, you will help convert a client's complex eDiscovery needs into cost effective and scalable solutions.

 

https://h5.bamboohr.com/jobs/view.php?id=162


This is a Temporary Long Term assignment. It is a Remote role covering Monday – Friday from 9 am to 6 pm Pacific Time

 

 Responsibilities:

 

  • Act as support resource within H5’s eDiscovery Client Services team, helping develop and execute solutions for clients utilizing H5’s eDiscovery services
  • Provide direct and professional communication, both written and oral, to H5’s clients in support of a variety of eDiscovery and review needs
  • Support and participate in eDiscovery and data management activities, including, but not limited to: data collection, intake and processing, volume reduction services, hosting support, production management, and documentation of and adherence to project specifications and requirements
  • Collaborate with Technical Services Team to execute on requests relating to eDiscovery product support, data transformation and processing, custom solution development, custom reporting, document imaging, and other technical project requests
  • Hands-on Administration of Relativity-based hosted matters, including direct client support from review through to production (general Relativity support requests, search assistance, batch management, etc.)
  • Work to develop industry, process, and relevant product knowledge to provide consultative support of H5’s clients
  • Work closely with H5’s law firm and corporate clients to develop a firm understanding of a client’s technical requirements and objectives, translating those needs to a team of internal technical and legal professionals
  • Maintain open communication with internal H5 staff and external clients to provide continuous visibility into a project’s status through close tracking of project risks, scope changes, and general requirements changes as the project proceeds
  • Mitigate project risk through frequent cross-functional interactions to discuss project challenges and setting realistic expectations with internal project teams, external clients, as well as 3rd party providers
  • Consume required performance metrics and project statistics from internal and external resources to enable regular and detailed reports to external client and internal H5 stakeholders when necessary


Job Requirements
Requirements

At least four years of experience with an eDiscovery services company or litigation/practice support department within a law firm
Extensive client management and project management experience working with legal industry professionals
Experience working with and supporting clients in Relativity (RCA credential a plus)
Exceptional communicator, both written and oral
Team player able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds
Self- propelled work style with ability to stay on task and focused with minimal supervision and oversight
Willingness to work on a flexible work schedule as is sometimes necessary
Proficiency with MS Office Suite of software (Outlook, Excel, Word, etc.)
Proficiency or Familiarity with any of the following technologies a plus:

JIRA/Confluence
Nuix
Ringtail
Viewpoint
Clearwell
Catalyst
Concordance
Summation
Opticon
IPRO


H5 is an Equal Opportunity Employer and supports the employment of Military Service Veterans
Employer
Mary Meunier SHRM-SCP

FL
United States
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