Technology Services Specialist

Proteus Discovery Group
155 E Market St # 400
Indianapolis, IN 46204
United States

Industry
eDiscovery Service Provider
Manages Others
No
Experience Required
Yes
Degree Required
Yes
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Remote
Job Description

Responsibilities:

  • Manage, analyze data and provide technological support for our databases hosted in both Everlaw and Relativity.
  • Provide exceptional customer service and solutions
  • Use logic, mathematical equations, and other tools to accurately estimate and update project costs and timelines based on different requirements and scenarios.
  • Understand, plan for and mitigate risks to timeline or deliverable; understand the downstream impact of various options during collection, processing, review and production.
  • Act as final layer of quality control for any work product being delivered to a client.
  • Report weekly status updates on all active projects to Director of Technology Services.
  • Report daily to project managers and clients depending on circumstances of individual cases.
  • Continually solicit feedback from clients regarding current and potential service offerings.
  • Analyze processes to propose changes or additions to project procedures.
  • Facilitate and conduct software and process training for internal and external clients.
  • Act as a key stakeholder in technical project documentation.
  • Assist client and management in other client service tasks as needed.
Job Requirements
Requirements:
• At least 5 years of eDiscovery/litigation support experience as a Relativity Administrator.
• Active Relativity Certified Administrator (RCA).
• Preferred: at least one other Relativity certification at the “Skilled” level (see https://www.relativity.com/resources/certification/)
• Strong experience using Technology Assisted Review, Machine Learning and/or other Artificial Intelligence in relation to document review/collection.
• Preferred: Experience using and managing projects on Everlaw.
• Strong communication and interpersonal skills
• Ability to liaise with technical, legal and business teams
• Ability to work in a fast-paced, agile environment
• Required: Bachelor’s degree; (JD preferred)
Employer
Ryan Short
155 E Market St # 400
Indianapolis IN 46204
United States
Proteus Discovery Group Ryan Short
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